Personal Data

How can we remove a user’s personal data?
Please go to the Customer Service Portal and search by the customer’s email. Click on the three dots on the right side of the “Blacklist by Email” button an...
Tue, 29 Sep, 2020 at 2:56 AM
Can you confirm the list of personal information you receive from our users?
Talkable collects PII data that can include but not limited to name, email address, IP address, shipping address, username, customer ID, cookies, purchases ...
Tue, 29 Sep, 2020 at 2:56 AM
Does your company currently implement and maintain reasonable security procedures and practices to protect personal information we may share with you?
Yes, we are SOC-2 certified and protect your customers’ personal information. Talkable also has the functionality needed to anonymize personal data per a us...
Tue, 29 Sep, 2020 at 2:56 AM
Please confirm that you do not share the personal information we may share with you to other third parties.
Question: Please confirm that you do not share the personal information we may share with you to other third parties. If you share such personal informa...
Tue, 29 Sep, 2020 at 2:56 AM
Can you please wipe this person's account balance?
No, unfortunately we cannot wipe the person's balance from Talkable. That will need to be done from your side.
Tue, 29 Sep, 2020 at 2:56 AM
Can you confirm the list of personal information you receive from our users?
Talkable collects PII data that can include but not limited to a user’s name, email address, IP address, shipping address, username, customer ID, cookies, p...
Tue, 29 Sep, 2020 at 2:56 AM
Does Talkable have a process in place for customer requests to remove and/or download their information?
Yes, we do. When you're in the Customer Service Portal, you can look someone up by their email and then either export their personal data or anonymize i...
Tue, 29 Sep, 2020 at 2:56 AM
What happens when I ‘anonymize’ a user’s data within the CSP?
The email is changed to a random alphanumeric value like 624f850e-5feb-4c64-8596-8fc679b2c830@anonymized.email The username, first and last names, and any...
Tue, 29 Sep, 2020 at 2:56 AM
How to encrypt and decrypt data
For encrypting sensitive data when sending it through the Internet, you can use PGP encryption. It is a public key encryption program that has become the mo...
Fri, 26 Nov, 2021 at 2:30 AM
Does Talkable have an SFTP (Secure File Transfer Server)? How can I safely send a file without encryption?
We have a secured internal tool to receive sensitive data at https://admin.talkable.com/sites/[siteId]/secured_files.
Mon, 20 Jun, 2022 at 4:45 AM