Customer Service Portal (CSP)

CSP Video Tutorial
Thu, 10 Jun, 2021 at 10:32 AM
How can I create a manual referral to reward an Advocate?
You can easily create a manual referral. To do this you will need to:  1. Go to the CSP by clicking 'Customer service portal' tab at the top  ...
Tue, 29 Sep, 2020 at 2:55 AM
How can I see the number of emails shared per campaign by an advocate?
Customer service portal will help you find out - you can look for particular Advocate’s offers attached to each specific campaign.  Here's an exampl...
Tue, 29 Sep, 2020 at 2:55 AM
Is there a way to unblock a blocked referral in the Customer Service Portal?
You can unblock the referrals from the Referrals tab in the CSP: Keep in mind that not every blocked referral can be manually unblocked; it c...
Tue, 29 Sep, 2020 at 2:55 AM
Is there a way we can look up the Advocate’s unique referral link in Talkable?
In case you'd like to check a unique sharing link for the specific Advocate, you can go to Customer service portal and follow these steps:  1. Searc...
Tue, 29 Sep, 2020 at 2:55 AM
Why is a Friend not able to get a coupon code even though they’re a new customer?
To find out why a Friend is a new customer but cannot receive a coupon code, you need to follow these steps: 1. Navigate to Customer service portal ...
Tue, 29 Sep, 2020 at 2:56 AM