Talkable

Customer Service Portal (CSP) 6

• CSP Video Tutorial
• How can I create a manual referral to reward an Advocate?
• How can I see the number of emails shared per campaign by an advocate?
• Is there a way to unblock a blocked referral in the Customer Service Portal?
• Is there a way we can look up the Advocate’s unique referral link in Talkable?

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Referrals & Rewards 7

• An Advocate accidentally deleted the reward email with their coupon code. How can we resend it to them?
• Can a Friend receive the code when we create a referral manually?
• How do you track a referral?
• How does an Advocate not receive a reward when a referral is marked 'Approved'?
• I voided a referral by mistake. Can you suggest if it's possible to un-void it manually?

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Troubleshooting Common Questions 2

• Being redirected to home page after clicking Friend Share Email CTA
• Seeing Blank page instead of Dashboard