Referrals & Rewards

An Advocate accidentally deleted the reward email with their coupon code. How can we resend it to them?
You can resend Advocate reward paid email by following these steps: 1. Go to Customer service portal  2. Find your Advocate using their email  3...
Tue, 29 Sep, 2020 at 2:55 AM
Can a Friend receive the code when we create a referral manually?
In most cases, Friends are not eligible to receive their codes when the referral has been created manually. The “Create referral” tab is usually used to rew...
Tue, 29 Sep, 2020 at 2:56 AM
How do you track a referral?
Tracking referrals is an essential feature of the Talkable platform. When the new event occurs Talkable Referral Engine tries to connect it to an Advocat...
Tue, 29 Sep, 2020 at 2:57 AM
How does an Advocate not receive a reward when a referral is marked 'Approved'?
There are two separate checks that a referral goes through - Fraud settings & Campaign incentives criterias. If it passes the fraud measures you have se...
Tue, 29 Sep, 2020 at 2:55 AM
I voided a referral by mistake. Can you suggest if it's possible to un-void it manually?
You cannot unvoid it manually, so you’d need to ask for it to be done by our support team at support@talkable.com. However, you can create a manual referral...
Mon, 3 Oct, 2022 at 5:40 AM
What does each status for referrals mean?
Referral status can be: In progress: Talkable referral engine is processing the referral. Such action usually takes less than a second so it is highly ...
Tue, 29 Sep, 2020 at 2:55 AM
Why are Advocate Reward Paid emails rejected for a specific customer even though they passed Fraud Settings and the campaign’s incentive rules?
Advocate Reward Paid emails can still be rejected for an Advocate’s qualified referral for two reasons - either the Advocate’s email is an invalid email or ...
Tue, 29 Sep, 2020 at 2:55 AM