Fraud Settings

How does the “Limit # of Friend Incentives rewards” setting work (in fraud settings - preview)?
This settings field allows you set an upper limit on the total number of coupons Talkable will give out to Friends from a single Advocate Offer to prevent “...
Tue, 29 Sep, 2020 at 2:55 AM
A customer got too many rewards probably using a coupon site generating the referral orders. How can we prevent something like this from happening or at a minimum make it as difficult as possible?
To avoid cases like this you can adjust your Fraud settings.  1. Limit the # of Advocate Referral Incentive rewards each Advocate can get in 30 da...
Tue, 29 Sep, 2020 at 2:55 AM
How can I blacklist users?
We have two options for blacklisting within the Talkable platform - either by email or by IP address. To blacklist a user you need to:  1. Go to 'Cu...
Tue, 29 Sep, 2020 at 2:55 AM
Does Blacklisting prevent a user from participating in the program?
Yes. In short, all Friends visiting claim links made from a blacklisted IP or email will be redirected to the site, and any referrals whose Advocate or Frie...
Tue, 29 Sep, 2020 at 2:55 AM
We’d like to limit the number of rewards each Advocate can potentially receive. Where can we do that?
If you'd like to limit the number of rewards an Advocate can get from the referral program, please use Fraud Settings. You can find them by clicking Men...
Tue, 29 Sep, 2020 at 2:55 AM
I’m pretty sure an Advocate has a coupon site generating their referral orders. How can we block something like this from happening or at a minimum make it as difficult as possible?
In order to avoid cases like this, you should blacklist the Advocate from within Customer service portal by looking up their email and clicking Blacklist on...
Tue, 29 Sep, 2020 at 2:55 AM
At what point(s) are Advocates receiving notifications about their rewards?
The Advocate will receive the notification of their reward in the Advocate Reward Paid email. By default it is sent immediately after the reward status turn...
Tue, 29 Sep, 2020 at 2:55 AM
How can I identify all the traffic coming from the links posted by Advocates who seem to be abusing the program? I want to understand if it is posted on a blog, coupon site, etc.
Unfortunately, you won't easily be able to figure out where those shared links were posted. If you want we can create a ticket for our backend team to i...
Tue, 29 Sep, 2020 at 2:55 AM
How can we reward Advocates if they have reached the referral rewards limit?
You can remove the limits in your Fraud Settings to reward a certain number of times per person, however this is not recommended since other Advocates who h...
Tue, 29 Sep, 2020 at 2:55 AM
I tried sharing the offer with myself, but the email was not sent. Why?
Talkable prevents Advocate from being able to send an email to themselves.
Tue, 29 Sep, 2020 at 2:55 AM