General FAQ

Are there analytic reports to run?
You can track referral revenue & campaign performance on the dashboard but all analytics reports are available on the paid version. We hope you f...
Mon, 14 Jun, 2021 at 9:27 AM
Can I control the font size?
Font size cannot be modified however, if you're interested in additional customizations - including font size - you can reach out about a paid plan with...
Wed, 5 May, 2021 at 6:59 AM
How can I change my image on the pop-up?
You can update all images using the Editor.  When you navigate through different views, you will see an Images tab.  Click on the Advocate trigger widget ...
Wed, 5 May, 2021 at 6:59 AM
How can I exclude a collection from a discount? I have a collection that no discounts can be used on.
You can visit Shopify store → Discounts → Talkable discount list.  Once here, you can add your chosen product collections for all Talkable-related coupo...
Wed, 5 May, 2021 at 6:59 AM
How should I promote my referral campaign?
There are two main ways to tell your customers about the referral campaign: social media posts and email blasts.  Simply include the link to your referral...
Wed, 5 May, 2021 at 6:58 AM
How to uninstall Talkable Referrals?
To uninstall the app completely, just follow these simple steps: 1. Remove the Talkable app from the apps list. 2. Delete all discounts created with th...
Wed, 5 May, 2021 at 6:58 AM
I am unable to save changes in Editor/ in Talkable dashboard. What should I do?
If you're experiencing issues with saving changes to your campaign in Editor or in your Talkable dashboard, please perform the steps below: Try op...
Thu, 30 Jun, 2022 at 11:20 AM
If an advocate sends the email to multiple friends, do they get a reward every time a friend buys?
Yes, they do! For example, if an advocate sends an email to 3 friends and all 3 friends complete a purchase, the advocate would receive 3 rewards. Note: thi...
Wed, 5 May, 2021 at 6:59 AM
What are the steps to install Talkable Referrals?
The installation flow is pretty simple: just get an app and it will guide you through all necessary steps, it is all automated. We hope you found thi...
Mon, 14 Jun, 2021 at 9:27 AM
What geographic locations and currencies are supported by Talkable’s free app?
In order to install Talkable’s free app, your business must be in one of the following countries/regions: Australia, Canada, Germany, Singapore, Switzerland...
Mon, 4 Apr, 2022 at 12:15 PM