General questions

General questions

Does Talkable have email validation?
Yes, Talkable will not send an email to an invalid email address.
Tue, 29 Sep, 2020 at 2:57 AM
Why am I not able to see the floating widget anymore?
If your Floating Widget has an “X-close” button and that has been clicked, you won’t be able to see it again in the same session. Try checking in an incogni...
Tue, 29 Sep, 2020 at 2:57 AM
Can Talkable track refunded and canceled orders and void them automatically? If not, what do you suggest to identify refunded and canceled orders?
You can set up an "origins refund" API that will notify Talkable whenever а purchase has been refunded. Shopify customers: Talkable can subscr...
Fri, 30 Sep, 2022 at 6:14 AM
“Sign up for ‘YOUR COMPANY’ emails/newsletters” - if someone keeps this box checked, where do the emails go and how is this being used?
Unless you have an ESP integration and/or webhooks in place, this simply updates the email opt-in status in Talkable’s reports. You can pull a list of all e...
Tue, 29 Sep, 2020 at 2:55 AM
What is a leaderboard campaign? What is a tiered rewards campaign?
We usually use leaderboards for limited-time referral competitions where, besides the regular incentive, we set one or multiple grand prizes (e.g. get $10 f...
Tue, 29 Sep, 2020 at 2:57 AM
Is there a way to reward the Friend after the purchase?
Yes, you can use a Friend Referred type of incentive in this case. Friend would be rewarded after they make a qualifying purchase and if the referral is app...
Tue, 29 Sep, 2020 at 2:57 AM
We want to pause the campaigns for some time. What is the best way to do that? Should I just deactivate campaigns and then reactivate them?
We strongly recommend that you deactivate the campaigns, create a new clone version of each of them by copying the campaigns, and then launch the new copies...
Tue, 29 Sep, 2020 at 2:57 AM
Why do referral emails go to spam?
Because of the lack of Mailgun inclusion in the SPF record of the domain.  Here’s how to check this – Look up TXT records of the domain using any DNS loo...
Fri, 30 Sep, 2022 at 6:22 AM
I am trying to click on a link in a campaign preview but it doesn't work.
Share or Claim Page links (referral links) will not work in the preview views of your campaigns, as these are uniquely generated upon click.
Tue, 29 Sep, 2020 at 2:57 AM
How often should we update campaign imagery?
It really depends on your preference and whether or not you change imagery elsewhere on-site ons some cadence, but we typically recommend refreshing campaig...
Tue, 29 Sep, 2020 at 2:56 AM