General questions

General questions

We would like to launch a campaign for our employees only. Is that possible?
We can launch a campaign for your employees. However, please note that the # of email shares per IP address is limited to 50 per week, so that could be a li...
Tue, 29 Sep, 2020 at 2:56 AM
What if I have 2 Talkable sites and I want to create a new campaign on 1 of them and apply rules and copy from the other, do I need to do it manually?
To do this, you can use 'Migration tool': 1. Create a new campaign with the appropriate type and placement  2. Go to the campaign from which...
Tue, 29 Sep, 2020 at 2:56 AM
You mentioned you have new campaign templates, what are the new improvements?
The main points which are improved in the new templates are the following: - New design and bigger image block for Signup, Share and Claim Page views ...
Tue, 29 Sep, 2020 at 2:56 AM
The Floating Widget overlaps some elements on our site. Can you fix it?
You can change the Z-Index for the Floating Widget:  1. Go to the Campaign Editor tab 2. Switch to 'HTML/CSS' Editor 3. Click on Extra  ...
Tue, 29 Sep, 2020 at 2:56 AM
Which list in Talkable is the best to pull emails from customers who have shared between a certain date range?
The best way is to use 'Advocate Offers' report filtered by date and the 'Shared - Yes' filter and with a 'Shares' column added.
Tue, 29 Sep, 2020 at 2:56 AM
How can I evaluate the performance of our campaigns? Are there any numbers I can use to compare performance against other brands?
You can compare your funnel metrics and email performance stats with our benchmarks.
Tue, 29 Sep, 2020 at 2:56 AM
Can I somehow see what Advocates put into their notes or subject line when sharing via email?
You can see what Advocates put into their notes or subject line when sharing via email by following these steps:  1. Go to All Reports 2. Navigate ...
Tue, 29 Sep, 2020 at 2:56 AM
Where can I check users who were opted in to our newsletters via the checkbox on the referral screens?
You can check the users that were subscribed to your newsletter in 'People' report. If you select "Opted In: Yes" in 'Advanced criteri...
Tue, 29 Sep, 2020 at 2:56 AM
Is there a way to know what % or what number of Advocate rewards never get redeemed?
You can check the number of Advocate rewards that were issued, but never get redeemed on your Site Dashboard: 1. Select a date range (Ex. All time, last 30...
Tue, 29 Sep, 2020 at 2:56 AM
Where can I export the list of email addresses collected through Talkable?
You can pull this data using 'People' report. To do it:  1. Go to All Reports  2. Navigate to 'People' report 3. Select a date r...
Tue, 29 Sep, 2020 at 2:55 AM