General questions

General questions

How can I see the number of shares from each sharer?
If you need to see # of shares for a specific advocate/sharer, you can do this by adding their email address in Customer Service Portal. The total number of...
Tue, 29 Sep, 2020 at 2:56 AM
How can I find the coupon codes that were issued but not redeemed?
If you'd like to get the list of the codes that were issued but not redeemed yet, you need: 1. Go to All Reports  2. Navigate to 'Coupon Lis...
Tue, 29 Sep, 2020 at 2:56 AM
What exactly is defined as a site visit and how it is different from an offer click?
  Site visits = the number of times a Friend has passed the Claim Page step (claimed a code) and visited your website after clicking on an Advocate’s share...
Tue, 29 Sep, 2020 at 2:56 AM
Could Talkable’s Google Analytics ID or integration cause issues with or overwrite our own tracking?
No, Talkable’s Google Analytics code has no influence on your site or landing pages and can’t conflict with them. Talkable uses GA in the <head> of ou...
Tue, 29 Sep, 2020 at 2:56 AM
I have an offer in the campaign, I generate a link, and I share with my friends. In 5 days, I return to the share page and copy the new link. Is it the same offer?
Yes, it is the same offer. You can generate 1 offer per campaign, so, if you have 3 campaigns, it will be 3 offers.
Tue, 29 Sep, 2020 at 2:55 AM
If my offer expires in 30 days, can I generate a new offer after 30 days in this campaign?
No, your offer expires only when the campaign expires. Until that moment, you can share as many times as you want.
Tue, 29 Sep, 2020 at 2:55 AM
What if I share the link with one person today and with another person in two weeks from one campaign? Will it be the same offer?
Yes, that’s correct. You can generate 1 offer from 1 campaign.
Tue, 29 Sep, 2020 at 2:55 AM
We have a customer unable to share with a friend via email. Could you fix it?
We validate emails using a third-party service called Kickbox.com and only deliver email shares to emails that Kickbox considers deliverable. If someone is ...
Tue, 29 Sep, 2020 at 2:55 AM
How to trigger the Talkable refer-a-friend popup from our own? [markup + JavaScript]
That’s totally possible. To do this:  Create a fresh Floating widget campaign; Go to Campaign Editor and disable widget view: Add a specific campa...
Wed, 13 Oct, 2021 at 12:22 PM
What are Traffic sources and why do we need them?
Talkable uses traffic sources to be able to track traffic to any of your referral landing pages that come from different sources, such as emails or social p...
Tue, 22 Mar, 2022 at 8:51 AM