Coupons

Can we disable an already issued coupon code from Talkable?
We can't disable coupon codes on our side once they have been issued. All coupon code settings are made on your side in your e-commerce platform (or whe...
Tue, 29 Sep, 2020 at 2:57 AM
Can we stack referral coupon codes?
The referral codes cannot be stacked until the option of applying multiple codes simultaneously is available onsite.  Alternatively, you can upgrade your p...
Mon, 3 Oct, 2022 at 5:38 AM
Codes are not working at checkout. Could you fix it?
Talkable doesn't have any control over the actual coupon codes and how they're applied to your cart. It can only control how the codes are issued to...
Tue, 29 Sep, 2020 at 2:57 AM
Customers used the same code twice. Could you fix it?
The code was issued only once, but it sounds like it could be used by multiple people. Please check your codes settings to make sure the codes are single-use.
Tue, 29 Sep, 2020 at 2:55 AM
How can I check how many coupon codes are left?
You can check how many coupon codes are left in 'Coupon lists' report. There you will see all the coupon lists and their remaining codes.
Tue, 29 Sep, 2020 at 2:57 AM
How can I fix '0 available coupons' warning regarding incentives?
The warning that you see is related to the coupon list that you're using in this campaign.   As you can see - it's empty and it doesn'...
Tue, 29 Sep, 2020 at 2:57 AM
How can I upload new coupon codes?
You can upload new coupon codes by following these steps: Go to the All reports -> Coupon Lists Сheck the description of a coupon list that nee...
Mon, 3 Oct, 2022 at 5:04 AM
How do I copy the same coupon code list across multiple campaigns at once?
There's no way to necessarily copy the coupon list, but, if you use the same incentive structure across all campaigns, you can use the same coupon code ...
Tue, 29 Sep, 2020 at 2:56 AM
How do I stop receiving automatic emails to change coupon settings
If you modify Price Rules on Shopify, it could make them incompatible with the coupon lists they are attached to. In order to find out about such changes as...
Thu, 9 Sep, 2021 at 12:26 AM
Is it possible to update a coupon list in Shopify that is already auto-synced in Talkable?
Yes. If you already have auto-sync with your Talkable account, you can still make amendments to the discount list in Shopify.  Warning Certain Price Rule a...
Wed, 28 Sep, 2022 at 7:28 AM