Talkable

Editing Campaigns 13

• How can I update the images in a campaign?
• I have copied our campaign and am trying to change the Friend incentive, but I am being asked to upload a CSV; I am unsure of what I am supposed to be uploading.
• How can I adjust the gleam copy for Advocates and Friends?
• How can I update the title of a campaign?
• How can I add multiple email fields to the email sharing view on the Share Page?

View all 13

Campaign Promotion 4

• How can we drive more people to the Standalone page?
• How to add a Friend reward paid email
• How to add an Advocate Offer email
• Where can I find the Standalone’s URL? I want to link to it in an email so people can share it.

Campaign Launch 4

• How do we schedule a new campaign to go live?
• How can I launch a new campaigns?
• Dashboard + Referral Metrics Video Tutorial
• Campaigns + User Journey Video Tutorial

Coupons 15

• Can we disable an already issued coupon code from Talkable?
• Can we stack referral coupon codes?
• Codes are not working at checkout. Could you fix it?
• Customers used the same code twice. Could you fix it?
• How can I check how many coupon codes are left?

View all 15

Campaign Placements 4

• Can I accommodate the Gleam in a custom place?
• Can we place the Floating Widget only on certain pages of our website?
• How can we hide the floating widget on mobile only?
• I want to hide the floating widget on just our product pages. How do I do that?

A/B tests 7

• How can I A/B test the Gleam campaign’s color/copy/etc.?
• How can I A/B test the headline for the Signup and Share Pages at the same time?
• How can we A/B test the Facebook copy and title at the same time?
• How to set up an A/B test to show/hide an image on mobile devices only?
• We have picked a winner from the reward AB test we were running. Now I have selected the X off offer, but I don’t know how to update the “join criteria” to show the X offer to all the traffic instead of only showing it to 50% of the traffic

View all 7

QA'ing Campaigns 6

• Can I see a referral’s details if I know the referral link?
• How can I test the Advocate’s and Friend’s incentives simultaneously?
• How can I test the Talkable referral customer journey from beginning to end from both an Advocate’s and Friend’s perspective?
• How do I create a mobile test offer for a particular campaign?
• How to test only the Advocate or Friend referral reward?

View all 6

Campaign Views 38

• Can you remove the Talkable address link in social sharing?
• Why doesn’t the expired Advocate offer preset for the Advocate share page get updated? (applicable only to older campaign templates)
• Why does the self-referral/existing customer campaign not reflect all updates when I look in the campaign preview?
• Can you remove the Talkable logo from the campaign views?
• If we do not have any Friend offers and/or we do not have a Claim Page for Friends to claim codes, how do we track referrals?

View all 38

Campaign Rules 15

• Can we make a campaign that only shows a post-purchase pop up to someone who has purchased a particular product and show everyone else a different post-purchase pop-up?
• Can we remove the expiration for Friends for all share links?
• How can I update the minimum subtotal requirement?
• How can I update the incentives in the campaigns?
• How can I show campaigns for a specific IP address only (for testing purposes)?

View all 15

Campaign Rewards 4

• How can we set up Rybbon rewards for Talkable campaigns?
• How does a tiered program work? When a customer reaches a milestone, does Talkable notify me so I can send them their prize?
• If the friend claims a reward before the offer expires, but makes a purchase after it expires, will the advocate still receive the reward?
• Is it possible to delay sending an Advocate a reward for a period of time after a Friend purchases? I would still like to send the Advocate a confirmation on the date the Friend converts, but then reward the Advocate after a period of time