General FAQ
Advocates can either create a real-time video to endorse the brand and/or showcase the product or upload a pre-existing video from their gallery.
Fri, 12 May, 2023 at 6:16 AM
Advocate’s User Flow: Advocate signs up in the referral campaign on mobile or tablet. Advocate clicks the “Add a video to your referral” button. Ad...
Fri, 12 May, 2023 at 6:07 AM
Advocates cannot download the video they have recorded for the referral.
Fri, 12 May, 2023 at 6:09 AM
Please get in touch with your team or CSM to provide a video referral performance report, which can be delivered within 3 working days. Here’s a full list ...
Fri, 12 May, 2023 at 6:14 AM
The recorded video must be up to 100 MB and take no longer than 1 minute in duration. For uploaded content, up to 200 MB MP4, MOV, WEBM, QUICKTIME, and OGG ...
Fri, 12 May, 2023 at 6:15 AM
You are welcome to use the content in aggregate and for internal analysis of your customers’ brand preferences, sentiments, and experiences. By doing so, yo...
Fri, 12 May, 2023 at 6:15 AM
Yes, customers have the right to request the deletion of their data, including videos. This can be easily done upon request right in your account. Go t...
Fri, 12 May, 2023 at 6:17 AM
All video files related to the account are safely stored in the Admin panel, Video section. They reserve an unlimited storage period unless deleted. T...
Fri, 12 May, 2023 at 6:18 AM
Definitely! The video referral feature adheres to a data protection framework that aims to balance the privacy and rights of individuals with the need for t...
Fri, 12 May, 2023 at 6:19 AM
Certainly, the video referral function can undergo testing like any other update. To monitor performance across the board or at a campaign level, we will ro...
Fri, 12 May, 2023 at 6:20 AM