General FAQ

How can advocates share a video?
Advocates can either create a real-time video to endorse the brand and/or showcase the product or upload a pre-existing video from their gallery.
Fri, 12 May, 2023 at 6:16 AM
How does it work?
Advocate’s User Flow: Advocate signs up in the referral campaign on mobile or tablet. Advocate clicks the “Add a video to your referral” button. Ad...
Fri, 12 May, 2023 at 6:07 AM
Can advocates download their videos?
Advocates cannot download the video they have recorded for the referral.
Fri, 12 May, 2023 at 6:09 AM
What metrics can I track?
Please get in touch with your team or CSM to provide a video referral performance report, which can be delivered within 3 working days. Here’s a full list ...
Fri, 12 May, 2023 at 6:14 AM
Are there any limitations to the video?
The recorded video must be up to 100 MB and take no longer than 1 minute in duration. For uploaded content, up to 200 MB MP4, MOV, WEBM, QUICKTIME, and OGG ...
Fri, 12 May, 2023 at 6:15 AM
Can I use customers’ videos?
You are welcome to use the content in aggregate and for internal analysis of your customers’ brand preferences, sentiments, and experiences. By doing so, yo...
Fri, 12 May, 2023 at 6:15 AM
Can advocates request to delete their videos?
Yes, customers have the right to request the deletion of their data, including videos. This can be easily done upon request right in your account.  Go t...
Fri, 12 May, 2023 at 6:17 AM
Where are videos stored and for how long?
All video files related to the account are safely stored in the Admin panel, Video section. They reserve an unlimited storage period unless deleted. T...
Fri, 12 May, 2023 at 6:18 AM
Can video referrals be launched in compliance with GDPR?
Definitely! The video referral feature adheres to a data protection framework that aims to balance the privacy and rights of individuals with the need for t...
Fri, 12 May, 2023 at 6:19 AM
Is there a way to A/B test video?
Certainly, the video referral function can undergo testing like any other update. To monitor performance across the board or at a campaign level, we will ro...
Fri, 12 May, 2023 at 6:20 AM